I Have Been Ordered into the SEPT Program.  What Do I Do Now?

The program receives court orders, community referrals and self-referrals for supervised parenting time and exchanges of children. SEPT does not require a court order to schedule supervised visits or exchanges of children. When SEPT is utilized through a community or self- referral, both parties must be willing to enter the program and adhere to the guidelines of the program.

To begin the process with the SEPT Program, please follow these steps:

STEP I: Contact CASA

Both parties must contact CASA to schedule an individual orientation with SEPT within 72 hours of receiving the court order by calling 719-447-9898 ext. 1013, or in person at the administrative office located at 701 South Cascade Avenue, Suite B, Colorado Springs, CO 80903. Each party will complete a separate orientation, and will NOT come into contact with the other party.

(If child care is needed, Court Care is free of charge while you complete your orientation, located inside the main court house, room S140, (719) 448-7747).

STEP II: Complete Orientation

Parent must bring the following information to the orientation:

  • Copy of your Court Order/Restraining Order/No Contact Order
  • I.D. Card or Drivers’ License
  • Orientation fee of $25
  • Proof of income (or lack of income) – Food stamps, disability, workman’s compensation, social security or JDF 205 & 206 signed by judge, sworn financial affidavit, and unemployment wages.
  • Other related forms

Proposed Fee Schedule for Exchanges/Visitations and Court Documentation

Fees for supervised parenting time are dependent upon income and the Federal Poverty Guidelines Sliding Scale. The rates for supervised visitation will be established on a sliding fee scale based on the income(s) of the person(s) responsible for paying for the visits.Under certain circumstances, all fees may be waived on a case by case basis. 

Indigence is determined by showing proof of income (or lack of income) - Food stamps, disability, workman’s compensation, social security or JDF 205 & 206 signed by judge, sworn financial affidavit, and unemployment wages.

The program charges each parent their fee for service unless the Judge/Magistrate specifies on the court order which party is responsible for all fees (this includes the other party’s $25 orientation fee).  Weekly parenting fees will be determined once a family has entered the program and the responsible party(ies) is required to pay when payment is due. All payments are due in advance prior to receiving services.

Suspension/termination can occur if the fee schedule is not adhered to and a non-compliance letter will be reported to the court.

Program Orientation

Intake fees are dependent upon income and the Federal Poverty Guidelines Sliding Scale. *If you are liable to pay all fees you will be responsible to the other party’s orientation fee. Each parent is responsible for an orientation fee, unless indigent or determined to be a victim of domestic violence. The fee is due prior to the first scheduled visit/exchange. There is a fee assessed for No Call/No Show orientations.

Payments may be made by cash (exact change please), check or money order (payable to CASA), and credit cards Visa or MasterCard ONLY.

Payments can only be made at the CASA SEPT administrative office at701 South Cascade Avenue, Monday through Friday 8 AM – 5 PM, or by mail (CASA SEPT, 701 South Cascade Avenue, Colorado Springs, CO 80903).



Orientation Fee                        $25.00 (Each parent is required to pay the orientation fee)

Supervised Parenting Time        $15.00 – $55.00 per hour (based on income and number of dependents)

All Supervised Exchanges         $7.00 per exchange (Fees are split between both parties unless specified in court orders)


Copies of Parenting Time Documentation when requested by the court                No Charge

Copies of Parenting Time Documentation when requested by you                       $20.00

*Should your attorney require copies of the parenting time notes, he/she will need to contact the SEPT office in advance in order to allow two weeks for delivery.

COURT APPEARANCES (Must be paid prior to the court date)

Court appearance by a staff member (waiting & testifying) – $50.00 first 2 hours and $50.00 per hour thereafter.

Hours of Operation

SEPT Administration Office
Monday through Friday 8 AM – 5 PM

SEPT Visitation Schedule
Monday, Tuesday, 1st and 3rd Wednesday, Thursday and Friday from 5:15 PM – 8 PM.
Saturday 4 PM – 7 PM and Sunday 1 PM – 5 PM.

Time Allotted for Visiting Parents

The length of the visit is determined during the orientation/intake process and may be between 15 minutes and four (4) hours, depending on the family’s dynamics and age/s of the child/ren.

*At the discretion of the Client Coordinator, all cases that are traveling more than an hour to a visitation will be consider for more visitation time.

The SEPT Program will do its best to accommodate the schedules of both clients and the child/ren. Scheduling of services will depend on staffing patterns, availability of space, ability of the Client Coordinator to contact all parties, and the availability of all parties.


To schedule an orientation or make a payment: (719) 447-9898 ext. 1013

To cancel a Visit or Exchange:

  • (719) 314-5008

To speak to a Client Coordinator:

  • (719) 447-9898 ext. 1023
  • (719) 447-9898 ext. 1017
  • (719) 447-9898 ext. 1020

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