I Have Been Ordered into the SEPT Program.  What Do I Do Now?

If the Court ordered you into the Supervised Exchange and Parenting Time (SEPT) Program, follow these steps:

STEP I: Contact CASA

Both parties must contact CASA to schedule an orientation with SEPT within 72 hours of receiving the court order by calling 719-447-9898 ext. 1013, or in person at the administrative office located at 701 South Cascade Avenue, Suite B, Colorado Springs, CO 80903.

(If child care is needed, Court Care is free of charge while you complete your orientation, located inside the main court house, room S140, (719) 448-7747).

STEP II: Complete Orientation

Parent must bring the following information to the orientation:

  • Completed Personal Information Form
  • Copy of your Court Order/Restraining Order/No Contact Order
  • I.D. Card
  • Orientation fee of $25
  • Proof of income (or lack of income) – Food stamps, disability, workman’s compensation, social security or JDF 205 & 206 signed by judge, sworn financial affidavit, and unemployment wages.
  • Other related forms

Proposed Fee Schedule for Exchanges/Visitations and Court Documentation

Fees for supervised parenting time are dependent upon income. The paying rates for supervised visitation will be established on a sliding fee scale based on the income(s) of the person(s) responsible for paying for the visits. Under certain circumstances, all fees may be waived on a case by case basis. 

Indigence is determined by showing proof of income (or lack of income) - Food stamps, disability, workman’s compensation, social security or JDF 205 & 206 signed by judge, sworn financial affidavit, and unemployment wages.

The program charges each parent their fee for service unless the Judge/Magistrate specifies on the court order which party is responsible for all fees (this includes the other party’s $25 orientation fee).  Weekly parenting fees will be determined once a family has entered the program and the responsible party(ies) is required to pay when payment is due. All payments are due in advance prior to receiving services.

Suspension/termination can occur if the fee schedule is not adhered to and a non-compliance letter will be reported to the court.

Program Orientation

Each parent is responsible for a $25 orientation fee and it is due at the time of the scheduled orientation.

*If you are liable to pay all fees you will be responsible to the other party’s orientation fee

Payments may be made by cash (exact change please), check or money order (payable to CASA), and credit cards Visa or MasterCard ONLY.

Payments can only be made at the CASA SEPT administrative office at701 South Cascade Avenue, Monday through Friday 8 AM – 5 PM, or by mail (CASA SEPT, 701South Cascade Avenue,Colorado Springs,CO 80903).

CHARGES

VISITATION/EXCHANGE:

Orientation Fee                        $25.00 (Each parent is required to pay the orientation fee)

Supervised Parenting Time        $15.00 – $55.00 per hour (based on income and number of dependents)

All Supervised Exchanges         $7.00 per exchange (Fees are split between both parties unless specified in court orders)

COPIES:

Copies of Parenting Time Documentation when requested by the court                No Charge

Copies of Parenting Time Documentation when requested by you                       $20.00

*Should your attorney require copies of the parenting time notes, he/she will need to contact the SEPT office in advance in order to allow two weeks for delivery.

COURT APPEARANCES (Must be paid prior to the court date)

Court appearance by a staff member (waiting & testifying) – $50.00 first 2 hours and $50.00 per hour thereafter.

Hours of Operation

SEPT Administration Office
Monday through Friday 8 AM – 5 PM

SEPT Visitation Schedule
Monday, Tuesday, 1st and 3rd Wednesday, Thursday and Friday from 5:15 PM – 8 PM.
Saturday 4 PM – 7 PM and Sunday 1 PM – 5 PM.

Time Allotted for Visiting Parents

If your child(ren) is 3 years of age and below you will receive 2 hours of visitation per week.
If your child(ren) is 4 years of age and up you will receive 1 hour of visitation per week.
If you have multiple children over the age of 3 and the youngest child you are ordered to visit is under the age of 3, you will receive a two hour visit.

*At the discretion of the Client Coordinator, all cases that are traveling more than an hour to a visitation will be consider for more visitation time.

Supervised Exchanges

SEPT also provides for the transfer of children from one parent to the other with no contact between parents when they are sharing custody. Children feel a sense of safety as they are exchanged, for evenings or weekends, with the freedom to interact openly with each parent. A court order is not needed if both parties are in agreement to use the supervised exchange services. The benefits are as follows:

  • Both parties are held accountable for arrival and departure of exchanges at the designated time.
  • SEPT is viewed by the courts as a neutral third party of interest.
  • Information of arrival, departure, and concerns are documented and can be used as a formal court document.
  • Eliminates child(ren) from witnessing any contention between parents.
  • Aides in honoring restraining and protection orders.
  • Parents will never have contact nor witness who the other parent is bringing to the exchanges.
  • Keeps all parties involved SAFE.

IMPORTANT PHONE NUMBERS:

To schedule an orientation or make a payment: (719) 447-9898 ext. 1013

To cancel a Visit or Exchange:

  • Before 4:00 PM, leave a message: (719) 447-9898 ext. 1029.
  • After 4:00 PM: (719) 314-5008

To speak to a Client Coordinator:

  • (719) 447-9898 ext. 1023
  • (719) 447-9898 ext. 1017
  • (719) 447-9898 ext. 1028

Download these instructions in PDF