Steps for SEPT Clients


I Have Been Ordered into the SEPT Program.  What Do I Do Now?

The Supervised Exchange and Parenting Time (SEPT) program receives court orders, community referrals and self-referrals for supervised parenting time and exchanges of children.

To begin the process with the SEPT Program, please follow these steps:

STEP I: Contact CASA

Both parties must contact CASA to schedule an individual orientation with SEPT by calling 719-447-9898 ext. 1013, or in person at the administrative office located at 418 South Weber, Suite 100, Colorado Springs, CO 80903. Each party will complete a separate orientation, and will NOT come into contact with the other party.

*Please DO NOT bring children to orientations.

STEP II: Complete Orientation

Parent must bring the following information to the orientation:

  • Copy of your Court Order/Restraining Order/No Contact Order
  • I.D. Card or Drivers’ License
  • Orientation fee of $30
  • Proof of income (or lack of income) – Food stamps, disability, workman’s compensation, social security or JDF 205 & 206 signed by judge, sworn financial affidavit, and unemployment wages.
  • Other related forms

Program Orientation

Each party is responsible for a $30 orientation fee which is due prior to the first scheduled visit/exchange.

Payments may be made by cash (exact change please), check or money order (payable to CASA), and credit cards Visa or MasterCard.

Payments can only be made at the CASA SEPT administrative office at 418 S. Weber, Suite 100, Monday through Friday 9 AM – 4 PM, over the phone with the SEPT Admin (719-447-9898 ext. 1013) or by mail (CASA SEPT, 418 S. Weber, Suite 100, Colorado Springs, CO 80903).


SEPT Payment Form

Orientation Fees – $30 (Both parties pay unless court order states one party is to pay.)

Exchange Fees – $10 for exchange/$15 for two exchanges in one day. (Both parties pay unless court order states one party is to pay.)

Visitation Fees – $15-60 per hour. See fee schedule. (Both parties pay unless court order states one party is to pay.)

Cancellation Fees (Paid by party that cancels visit)
Full Fee when party cancels with less than 24 hour notice; fee may be waived if provided with doctor’s note regarding illness.
$60 – No Call No Show Fee for Visitation
$30 -No Call No Show Fee for Exchanges

Testimony Fees – $150 deposit, includes first 2 hours, then $75 per hour. (all non-refundable and require subpoena)

Notes/Summary Fees:
Copies of Parenting Time Documentation provided at clients request.
Notes are free once per quarter or as needed for court when requested 3 weeks prior to court date.
4-13 day notice: $50 and must be paid at time of request.
24-72 hour notice: $150 and must be paid at time of request.
Notes will not be provided with less than 24 hour notice.

*All requests for documentation should be submitted in writing to the client coordinator. If needed for court Request should be made three weeks before court date.


SEPT Administration Office
Monday through Friday 9 AM – 4 PM

SEPT Visitation Schedule
Monday, Tuesday, Wednesday, Thursday, and Friday from 5:10 PM – 8:30 PM; and Saturday from 12:00 – 6:20 PM

Beginning in January 2018, there will no longer be visits on Mondays.

Time Allotted for Visiting Parents
Due to the SEPT Programs capacity limits all families are given 1 hour per week for visitations.

*At the discretion of the Client Coordinator, all cases that are traveling more than an hour to a visitation will be consider for more visitation time.

The SEPT Program will do its best to accommodate the schedules of both clients and the children. Scheduling of services will depend on staffing patterns, availability of space, ability of the Client Coordinator to contact all parties, and the availability of all parties.


To schedule an orientation or make a payment: (719) 447-9898 ext. 1013

To cancel a Visit or Exchange:

  • (719) 314-5008

To speak to a Client Coordinator:

  • Kristeen: 719- 447-9898 ext. 1028
  • Yvette: 719- 447-9898 ext. 1017
  • Crystal Karr, Program Manager: 719- 447-9898 ext. 1030